Terms of service
Template. Have it reviewed by counsel before publication.
1. Parties and scope
These terms govern the use of the inference API and related services (the "Service") provided by DIGITAK SAS, a société par actions simplifiée, registered with the RCS of Paris under SIREN 827 679 093, with registered office at 47 boulevard de Courcelles, 75008 Paris, France ("Provider"), by the customer identified in the order form or account ("Customer").
The Service is intended exclusively for professionals acting for business purposes. By creating an account or using an API key, the Customer accepts these terms. If the Customer signs an order form or master agreement with the Provider, that document prevails over these terms where they conflict.
2. The Service
The Provider offers an OpenAI-compatible HTTP API for running large language models hosted in the European Union. The available models, their context length, their hosting country, and their prices are published on the models page. The Provider may add, update, or retire models with at least 30 days' notice for retirements.
3. Account and API keys
- The Customer is responsible for keeping its API keys confidential and for all usage made with them.
- The Customer must notify the Provider without delay of any suspected compromise at security@euravo.co. The Provider will revoke the affected keys.
4. Prices, invoicing and payment
- Usage is billed per token at the prices published on the models page on the date of use, excluding VAT.
- Invoices are issued monthly in arrears and are payable within 30 days of the invoice date.
- Any late payment will incur penalties at three times the French legal interest rate, plus a fixed recovery fee of €40 (French Commercial Code, art. L441-10 and D441-5).
- The Provider may change prices with at least 30 days' notice. Price changes do not apply retroactively.
5. Acceptable use
The Customer shall not use the Service to:
- break any applicable law, including the EU AI Act, or infringe third-party rights;
- generate child sexual abuse material, malware, or content intended to facilitate serious harm;
- attempt to bypass rate limits, probe or disrupt the infrastructure, or resell raw access without written agreement;
- breach the licence or acceptable-use policy of the underlying model (linked from the models page).
6. Customer data
- The Customer retains all rights to its inputs and to the outputs generated for it.
- The Provider processes inputs only to generate outputs and does not retain them after the response is delivered (zero retention). It never uses them for training.
- All processing takes place in the European Union.
- The Data Processing Agreement, available on request at privacy@euravo.co, forms part of these terms. It governs the processing of personal data contained in inputs.
7. Outputs
Model outputs are generated automatically and may be inaccurate, incomplete, or inappropriate. The Customer is solely responsible for reviewing outputs and for how it uses them, including any required human oversight and transparency obligations towards its own users.
8. Availability and support
The Provider uses reasonable efforts to keep the Service available and publishes its status at status.euravo.co. No service level agreement is provided unless agreed in writing. Support is available at support@euravo.co on French business days, 9:00 to 18:00 Paris time.
9. Liability
To the extent permitted by law, the Provider's total liability under these terms is capped at the fees paid by the Customer in the 12 months preceding the event giving rise to the claim, and the Provider is not liable for indirect losses such as loss of profit, revenue, or data. Nothing in these terms limits liability that cannot be limited under French law, including for gross negligence or wilful misconduct.
10. Suspension and termination
- The Provider may suspend access immediately in case of a breach of section 5, a security threat, or an unpaid invoice more than 15 days overdue.
- Either party may terminate at any time with 30 days' written notice. All accrued fees remain due.
11. Changes to these terms
The Provider will notify the Customer of any change by email at least 30 days before it takes effect. Continued use after that date constitutes acceptance.
12. Governing law and jurisdiction
These terms are governed by French law. Any dispute that cannot be settled amicably shall be submitted to the exclusive jurisdiction of the courts of Paris.